GP Access SurveyGP Access SurveyI am collecting evidence about how easy it is to contact local GP surgeries and get an appointment, especially for people who find digital services difficult or who are not confident in English. Feel free to ask someone else to fill in your answers for you if needed.About youFirst NameLast NameEmailPostcodeWhat age category are you in? 16-24 25-34 35-44 45-54 55-64 65-74 75+5. Which GP Practice are you currently registered with?- Select -Sandgate Road SurgeryGuildhall SurgeryManor ClinicSun LaneHarbour Medical PracticeOther6. If you selected 'Other' in the previous question, please state which GP Surgery you are registered with below7. How would you describe your English-speaking ability?- Select -FluentI can usually manage but sometimes need helpI know only basic words and phrasesI do not speak English8. Do you have any disability, health condition or other need that makes it harder to contact your GP or use online forms (for example, sight or hearing problems, memory problems, mental health, learning disability, physical difficulty using a phone or computer)?- Select -YesNoPrefer not to say9. If you answered 'Yes' in the last question, please explain further below2. Contacting your GP1. What is your preferred way to contact your GP for an appointment/advice?- Select -By phoneBy going into the surgery in personBy an online form / e consultation / NHS AppSomeone else contacts the surgery for meI do not usually contact my GP2. In the last 12 months, have you tried to contact your GP?- Select -YesNo3. When did you last try to contact your GP Surgery?- Select -In the last month1-3 months ago4-7 months ago8-12 months agoOver a year ago4. Were you able to get through to the surgery on that occasion (for example, someone answered the phone, the website worked, reception spoke to you)?- Select -YesNo5. If you selected 'no', what did you do instead? Contacted NHS 111 Treated myself at home Gave up trying to contact the surgery Tried again later Looked for advice online Went to a pharmacy Went to A&E Other6. Have you ever avoided contacting your GP because you thought it would be too difficult to get through or use the system?- Select -YesNo3. Online Forms and Help from StaffThese questions are about any time in the last 12 months when you needed help because of digital difficulties or language.In the last 12 months, have you been told by your GP surgery that you must fill in an online form / e consult to request help from your GP?- Select -YesNoUnsureIf yes, were you - Select -Able to complete the online form yourselfOnly able to complete it with help from someone you knowDid not ask someone to help because didn’t want to reveal medical detailsUnable to complete it at allNot applicable3. On any occasion, did GP staff (reception or other staff) offer to fill in the online form or triage form for you, either over the phone or at the surgery?- Select -Yes, they offered without me askingYes, but only after I asked for helpI asked, but they refused to complete it for meNo, this was never offered and I did not askNot applicable4. Have you ever been told by GP staff that you must use the online form and cannot book by phone or in person (except in an emergency)?- Select -Yes, this has happenedNo, this has not happenedNot sure5. If you need interpretation or help with English, have staff offered to arrange a translator or language support (for example, Big Word, phone interpreter, or similar)?- Select -Yes, they offered without me askingYes, but only after I askedI asked, but they refused to provide language supportI did not ask and it was not offeredI do not need language support6. Thinking about your most recent contact, how did any appointment or advice actually take place?- Select -I was given a face to face appointment with a GP or other clinicianI was given a telephone appointmentI had a video appointmentI was directed to another service (for example, pharmacy, 111, clinic) and that was appropriateI was directed elsewhere but this did not meet my needsI was not given an appointment or other suitable help4. Fairness and difficulty1. For your most recent contact, how easy or difficult was it to contact your GP surgery? (1 being easy, 10 being difficult)- Select -123456789102. If you needed or wanted a face to face appointment, how easy or difficult was it to get one?- Select -I did not want or need a face-to-face appointment123456789103. Do you feel you were treated fairly and without discrimination when you contacted your GP surgery (for example, because of disability, age, race, language, digital skills, caring responsibilities)?- Select -Yes, I felt I was treated fairlyNo, I felt I was treated unfairly or discriminated againstPrefer not to sayI am not sure4. If you answered “No” or “Not sure” above, please briefly describe what happened (do not include names).5. Suggestions1. What one change would most help you to contact your GP surgery and get the right appointment? 2. Is there anything else you would like to say about accessing your GP practice? Communications and GDPRI am happy to receive further communications from my MP on local issues Yes NoWould you be happy to be contacted further regarding this survey? Yes No * I have read & agree to the Privacy Policy Submit Form
